Frequently Asked Questions

Frequently asked questions about Water Damage

May-H20-043Here are just a few questions you may have when you experience a water loss:

Q- How long will it take my property to dry?

A- Drying time is determined by a combination of factors including the location, duration and source of water, the types of building materials, the weather conditions and how quickly emergency services begin.

Q- How do I know when my property is completely dry?

A- Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator.

Q- Will turning up the heat help dry things out?

A- Not necessarily. We will adjust the temperature to its optimum setting for the proper drying conditions. Please do not change the setting or shut off the system; doing so may prolong the drying process.

Q- What’s that smell?

A- It is not unusual to smell odors during the drying process. Increased heat and humidity can also lead to increases odors that may be coming from the drying building materials, or dormant spill and accident areas. Do not confuse these normal odors for the odor of mold. As the drying process continues and humidity levels drop, you’ll notice these odors disappearing on their own. Deodorizers are often used to minimize these effects as well.

Frequently asked questions about Fire Damage

house_fireHere are just a few questions you may have when you experience a fire loss:

Q- How long will the restoration process take?

A- Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMaster Restoration Technician on the estimated dates and phases of your restoration project.

Q- Can I clean it myself?

A- We suggest that you do not attempt any “do it yourself” cleaning methods without consulting your ServiceMaster Clean Restoration Technician. Pre-testing, using the right cleaning agent for the particular item, mixing deodorizing agents with the cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMaster Clean Restoration Technicians give you the best chance for complete restoration of your belongings.

Q- Can I turn on my heating and air conditioning units?

A- We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.

Q- Do I need General Contractors?

A- There are some items that may require general contractors, such as drywall/painting, electrical, plumbing, roofing, framing/finish carpentry, flooring/carpet, installation of doors, windows, cabinets, post construction clean up, etc.

Should you have any more questions, please feel free to call our office to speak to an expert.
563-382-9888.